Learning Operations
Systems SnapshotFrom Request to Performance
Designing an end-to-end operating model for learning development
- Company
- Intuit
- My role
- Workflow / Operating Model Designer
- Status
- Delivered
- Operating Models & Governance
- Enterprise Learning Strategy
Context
Designing an end-to-end operating model for learning development.
At a glance
- Company: Intuit
- Category: Learning Operations
- Role: Workflow / Operating Model Designer
- Depth: Systems snapshot
The Challenge
A learning-development process can easily become: Request → Build → Review → Publish.
That model starts too late and ends too early.
My Role
I designed an end-to-end workflow defining how business strategy, stakeholders, learning teams, SMEs, content development, technology, quality, launch, measurement, and continuous improvement connect.
The Approach
Portfolio model
- Align
- Discover
- Design
- Build
- Validate
- Deploy
- Measure
- Evolve
The workflow begins with business priorities and performance measures, then continues through post-launch validation and continuous improvement.
The Solution
What the model enables
- Earlier strategic alignment
- Clearer roles and handoffs
- Practice-first design as a standard
- Better stakeholder readiness
- More intentional assessment
- Post-launch performance validation
- Continuous improvement
Visual evidence
End-to-End Learning Operating Model
- 01Align02Discover03Design04Build
- 08Evolve07Measure06Deploy05Validate
- 01Align
- 02Discover
- 03Design
- 04Build
- 05Validate
- 06Deploy
- 07Measure
- 08Evolve
Supporting layers of the operating system
- Business & Performance
- Business priorities
- KPIs
- Stakeholders
- Learning & Development
- Discovery
- SME partnership
- Design
- Practice
- Development
- Launch & Readiness
- QA
- Stakeholder readiness
- Deployment
- Performance & Improvement
- Validation
- Feedback
- Performance signals
- Continuous improvement
Evidence / Outcome
The outcome was an end-to-end operating model that connected business alignment, learning development, launch readiness, performance validation, and continuous improvement.
No quantitative post-implementation results are documented for this work.
What This Demonstrates
- Operating Models & Governance
- Enterprise Learning Strategy
“Scaling doesn't mean doing more. It means building systems that make doing better repeatable.”